Terms and Conditions
Terms and Conditions
General terms and conditions for eshop
These General Terms and Conditions (later referred to as the "Terms of Business") apply to contracts concluded through the online store. Trump it UP! located on the web interface
www.trumpitupgame.co.uk (hereinafter referred to as the "web interface") between
DP-Games s.r.o. ,
with registered office at Hviezdoslavova 516/39, 149 00 Prague 4 - Háje.
the company is registered in the Commercial Register by the Municipal Court in Prague,
C 283487 Czech Republic
Tax ID: CZ06561420
as a seller
and you as a buyer.
Address for delivery: Sestroňovice 1, Frýdštejn, 463 42
Phone: +420 774 780 907
Contact e-mail: firstname.lastname@example.org
We generally reply to emails within 12 hours, but within 3 days at most
Bank account information
FIO a.s. 2901318170/2010
We undertake to purchase the goods listed in your order and you agree to take over the goods (from the carrier) and pay the purchase price (or only "the price"), including the costs associated with the delivery of the goods and any fees related to the selected payment method specified in your order.
You acquire ownership of the goods by paying the entire purchase price, but not before you accept the goods.
1.1. Does the sales contract apply only to goods?
Any contract concluded under these Business Terms and Conditions can be considerate a Purchase Agreement (or "Contract"). It may, for example, include a service contract.
1.2. Is the sales contract a consumer contract?
It is considerate a consumer contract when you are a consumer, ie if you are a natural person and you buy goods outside of your business or outside of the independent exercise of your profession. If you are not a consumer, you do not have the right to withdraw from the contract without giving any reason.
1.3. Do you have any special rights as a consumer?
As a consumer, you have the following:
the right to withdraw from a contract concluded with means of distance communication, such as e-mail or internet commerce (Article 5 of these Business Terms and Conditions);
the right to guarantee the goods;
the right to communicate information prior to the conclusion of the contract (information is contained in these terms of service or on the web interface);
the right to out-of-court settlement of consumer disputes (Article 7.3 of these Terms and Conditions).
1.4. How do you agree to the terms and conditions?
By sending an order and confirming at the web interface. You confirm that you have become acquainted with these terms and conditions and agree to them.
2. BUYING AGREEMENT
2.1. How do we make a purchase agreement?
The game "Trump it UP!", including a description of the main features, is featured on the web interface. The game price includes all taxes, duties, and fees. The presentation of the goods is informative, and it is not our proposal to conclude a contract. To sign the contract, you must send an order and this order must be accepted by our part.
2.2. How to place an order?
You can always order the game via the web interface (by completing the form).
The order must include all the information prescribed in the form, in particular the exact indication of the ordered goods (if applicable the number of the goods), the number of items, the chosen method of payment and shipping and your contact details (delivery and, billing).
Before submitting an order, check the details, after pressing the "Confirm order" button, your order will be in process. We consider the information given in the binding order to be correct and complete. We will inform you by an e-mail about their change without a delay.
We will inform you about the invoice of the order.
If we have any doubts about the authenticity and seriousness of the order, we may contact you for verification. We can decline the unverified order. Such an order then looks as if it has not been submitted.
2.3. Can the listed price on the web interface change?
The prices of the presented goods, the packaging, the transport and the delivery remain valid for as long as they are displayed on the web interface. Any discounts of the price of the goods cannot be combined, unless otherwise explicitly stated on the web interface.
In the event that there is an obvious technical error on our part when we place the price of the goods on the web interface or during the ordering, we are not obliged to deliver the goods for this very obvious erroneous price, even if you were sent an order receipt of these Business Terms and Conditions. In this case, we reserve the right to withdraw from the contract.
If the price listed for the goods on the web interface or during the order is no longer up to date, we will immediately notify you of this fact. If your order has not yet been received, we are not required to close the contract.
When you pay your order from us, you will receive an invoice in english by e-mail.
3. PAYMENT CONDITIONS AND DELIVERY
3.1. What types of payment are we accepting?
You can pay the purchase price in the following ways:
cashless before delivering goods by transferring to our bank account (instructions will be communicated to you in order confirmation)
by credit card through the GoPay payment gateway prior to the delivery of the goods.
Any other forms of payment are listed on the web interface.
Certain methods of payment may be additionally charged. These fees are listed on the web interface. The order will always show the final price that includes the fees associated with the payment method you choose.
3.4. How do we ship the goods?
The ways of delivering goods are listed on the web interface. You can choose a specific way of delivering goods in your order.
3.5. What are the costs of delivering goods?
Actual costs of delivering goods are listed on the web interface.
The order will always state the final price that already includes the cost of the transport.
3.6. When do we deliver the goods?
The delivery time of the goods always depends on their availability and on the chosen transport and payment method.
Goods that are in stock are usually shipped within 24 hours of the received receipt or received payment to our account.
Goods that are not in stock will be shipped as soon as possible. We will inform you about the exact delivery date.
Delivery of the goods under these terms and conditions is understood when the goods are delivered to you. If you unreasonably refuse to accept the goods, this is not considered to be a breach of our obligation to deliver the goods or to withdraw from your contract.
3.7. How to proceed when picking up goods?
When you receive the goods, check the integrity of the packaging. If you notice any deficiencies, inform the carrier immediately. If you refuse to accept a shipment with a damaged wrapper, it is not considered to be an unjustified refusal of the goods.
The moment of taking over the goods (or when you were obliged to take over the goods but did not do so in contravention of the contract), you are liable for the accidental destruction, damage or loss of the goods.
If, for reasons of buyer's need, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. costs associated with another delivery method.
3.8. What happens if you do not take goods?
If, for reasons of yours, you need to deliver the goods repeatedly or otherwise, you are obliged to pay the costs associated with such delivery.
4. Returns Policy
4.1. How can you withdraw from the contract?
You can withdraw from the sales contract within 14 days of receiving the goods. Goods may be stripped of protective foil. If the cards are opened, the customer is not entitled to a refund. You are advised to send a notice of withdrawal from the sales contract to our mailing address or e-mail address. A sample form may be used to withdraw from the contract. We will confirm your acceptance without undue delay.
You do not have to give any reason to withdraw from the contract. We will refund you everything you paid for the order.
If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase contract, the gift agreement is lost, and the buyer is obliged to return the goods together with the provided gift.
4.2. What happens when you withdraw from the contract?
By withdrawing from the contract, the contract is cancelled from the outset and viewed as if it had not been sealed.
4.3. How do you return the goods?
You are required to return the goods within 14 days of the withdrawal from the contract to our mailing address or to our address.
We recommend using while returning goods: an invoice if these documents were issued or another document proving the purchase of the goods;
a written statement of withdrawal (on our form or other) and the method of refund chosen (transfer to account, personal cash receipt or postal order or otherwise). Provide your delivery address, phone, and email.
4.4. When do you get your money back?
We will refund all received funds within 30 days of the withdrawal. Please note, however, that we are not obliged to return your money before returning the goods or proving that you have sent us the goods. In addition to the purchase price, you are not eligible for a refund of the delivery cost to you.
We will return your money:
in the same way that we accepted them, or
the way you want it.
In addition to the above, we can always refund the money by sending it to your bank account or the account from which the funds have been redeemed to pay the purchase price (if you do not notify us within ten days of withdrawal). By accepting these Terms of Business, you agree to the payment of funds under the preceding sentence provided that you do not incur any additional costs in this way.
The costs associated with sending the returned goods to our address will be paid by you, even if the goods can not be returned by normal postal way.
4.5. What if the returned goods were damaged?
When returning the game, pack the goods in a suitable container to avoid damage or destruction.
If we find that returned goods are damaged, worn out, contaminated or partially consumed, you are responsible for its loss of value.
The Seller is entitled to indemnify unilaterally the Buyer's claim for a refund of the purchase price.
4.6. When can we withdraw from the purchase agreement?
We reserve the right to withdraw from the contract in the following cases:
An obvious technical mistake causing an incorrect price of the goods on the web interface (Article 2.3 of these Terms and Conditions);
goods due to objective reasons (mainly because the goods are no longer produced etc.) can not be delivered under the original conditions;
performance becomes objectively impossible or unlawful.
In the event of any of the above, we will promptly inform you of our withdrawal. Withdrawal is valid when you receive it.
If you have already paid in full or in part for the purchase price, we will return the amount you received in cash to the account you provide to us for this purpose or from which you have made the payment. We will refund the money within five days of withdrawal from the sales contract.
5. Items faulty on arrival
You have 30 calendar days from the receipt of your order in which to inspect the goods and advise us if they were faulty on arrival. During this initial 30 day period you are covered by our quality guarantee in addition to your normal rights and will be entitled to replacement or full refund once the faulty items have been returned to us, in their original packaging with all accessories and documentation. We will cover the costs incurred for returning the item or provide a freepost label. With a faulty item, once received our technicians will inspect the item and seek the assistance of the manufacturer in repairs, this can take up to 14 working days. If the item is found to be faulty and cannot be repaired, we will then process your requested refund / replacement. However, if the item is found to be working it will be sent back.
6. Personal data protection
The buyer agrees to these personal data being processed: name and surname, address, identification number, tax identification number, e-mail address, telephone number and (collectively, "personal data").
The buyer agrees to the processing of personal data by the seller for the purposes of realizing the rights and obligations of the purchase. If the buyer does not choose another option, he agrees with the processing of personal data by the seller also for the purposes of sending information and commercial communications to the buyer. Consent to the processing of personal data in its entirety under this Article is not a condition that would in itself make it impossible to conclude a sales contract.
By processing the buyer's personal data, the seller may assign a third party as processor. In addition to persons transporting goods, personal data will not be passed on to third parties by the seller without the buyer's prior consent.
Personal data will be processed indefinitely. Personal data will be processed in electronic form in an automated manner or in a printed form in a non-automated manner.
The Buyer confirms that the personal data provided are accurate and that he has been advised that this is a voluntary provision of personal data.
In the event that the buyer considers that the seller or processor carries out the processing of his or her personal data contrary to the protection of the buyer's private and personal life or contrary to law, in particular if the personal data are inaccurate with regard to the purpose of their processing, may:
ask the seller or processor for an explanation,
require the seller or processor to remove the resulting condition.
If the buyer asks for information about the processing of his personal data, the seller is required to share this information. Seller has the right to provide information under the previous sentence to request reasonable compensation not exceeding the costs necessary to provide the information.
7. STORING COOKIES
Buyer agrees to store so-called cookies on his computer. If the purchase on the website is possible and the seller's obligations under the purchase contract are fulfilled without the so-called cookies being stored on the purchaser's computer, the buyer may withdraw the consent under the previous sentence at any time.
8. How do we handle complaints?
We handle any complaints through our contact e-mail. You can also contact the entities referred to in Article 6. In relation to our customers, we are not bound by any code of conduct, nor do we observe any such codes.
9. What else should you know?
When signing the contract, means of distance communication (especially the Internet) are used. Costs incurred when using distance communication devices (especially Internet or telephone costs) are covered by the buyer. These costs do not differ from the standard rate.
Unless otherwise agreed, all correspondence relating to the contract between us shall be in writing, either by e-mail, by registered mail or by personal delivery. We will use the email address listed in your order or in your user account to communicate with you.
In the event that any provision of these Terms and Conditions is invalid, ineffective or unenforceable (or becomes), a provision that closes most closely with an invalid, ineffective or unenforceable provision is used instead. The invalidity, ineffectiveness or inapplicability of one provision is without prejudice to the validity of the other provisions. Changing or supplementing a contract (including business terms) is only possible in writing.
These Terms and Conditions are valid and effective from 1.9.2018.